#cookfromtheheart

FAQ

"How Long Will Order Processing Take?”

- Orders typically take up to 1 day to process before they ship - excluding weekends and holidays. During the holidays, processing times may take up up to 4 days. You will receive an email confirming your purchase with the shipping tracking number when your order shipped out.

“How Long Will It Take For Me To Receive My Item?” 

- Transit Time to United States ONLY- 5-8 Business Days 



- There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

 

 

"CAN I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?"

- We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at support@dmbbqsauces.com as soon as possible and we will do our best to accommodate that change, however, we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

 

"I PLACED AN ORDER BUT I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?"

- Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been stored there. If there is still no confirmation email, please email our support team - support@dmbbqsauces.com 

I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU? 

- Please email us at support@dmbbqsauces.com and we'll respond as soon as possible!

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